Sr. Technical Representative, IT Operations

• Diploma or studying Computer Science or any related career.
• At least 1 year of experience in similar positions - IT technical support.
• Knowledge in the management of Windows & Mac OS network configuration.
• Knowledge in PC Maintenance.
• Knowledge in PC Repair.
• Knowledge managing DNS and Active Directory.

Responsibilities

• Troubleshoot connectivity issues
• Networ
• kFile Share
• sSoftwar
• eSupport operation of Operating Systems (Windows and Mac OS)
• Deal with hardware and application support queries and issues reported to the support desk and escalated to the IT Operations Engineers
• Escalate issues and involve experts wherever required to resolve issues as quickly as possible
• Work with other IT team members regarding new branch builds and upgrades
• Maintain and demonstrate a general knowledge of company guidelines and procedures
• Mainta...

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