Sr Systems Support Engineer

Configures, maintains, and operates routers, switches, firewalls, load balancers, and monitoring tools

Installs physical equipment, connects cabling, organizes communication racks, and powers devices per documentation

Proactively monitors network infrastructure using monitoring tools, responds to alerts, and maintains updated topology documentation

Mentors, coaches, and shares knowledge with junior team members

Acts as an escalation point for complex incidents and requests

Independently handles routine network service requests, access provisioning, and documentation

Troubleshoots and resolves major incidents, leads outage bridges, and performs root cause analysis

Owns end-to-end network infrastructure projects (design, implementation, testing, and handover)

Develops subject matter expertise in domains such as dat...