SR Support Technician

Description

Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices.

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Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware.

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Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems.

Commented (RM1): Do we want the hours, 8-5 on here? Commented Merino will you take a look at this and see if this makes better sense?

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Proactively identify potential issues that could adversely impact customer experience and follow through on action steps including researching working with Vendors and recommending solutions.

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Collaborate with the Sr. Workplace Engineer to set strategy for the end-user digital workspace, ensuring ali...

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