Job Description
**About the Role**
Uber's Customer Obsession team builds the platform and AI that powers world-class support across **mobile, web, and voice** at global scale. We are now hiring a Senior Staff Engineer to **architect, productionize, and scale an autonomous support agent** that resolves customer issues end-to-end. Experience with **voice agents** and **agentic architectures** is a major plus. You'll push the state of the art in GenAI for customer service-LLM orchestration, evaluation, safety guardrails, multilingual support, and real-time voice-while holding a very high bar for reliability and cost efficiency. We are still at an early stage and value candidates with bias for action who get creative with GenAI tools to accelerate execution and experimentation.
**What the Candidate Will Need / Bonus Points**
---- What the Candidate Will Do ----
1. **Own the end-to-end agent architecture** : agentic planning and execution loops, long-term memory, pers...
Uber's Customer Obsession team builds the platform and AI that powers world-class support across **mobile, web, and voice** at global scale. We are now hiring a Senior Staff Engineer to **architect, productionize, and scale an autonomous support agent** that resolves customer issues end-to-end. Experience with **voice agents** and **agentic architectures** is a major plus. You'll push the state of the art in GenAI for customer service-LLM orchestration, evaluation, safety guardrails, multilingual support, and real-time voice-while holding a very high bar for reliability and cost efficiency. We are still at an early stage and value candidates with bias for action who get creative with GenAI tools to accelerate execution and experimentation.
**What the Candidate Will Need / Bonus Points**
---- What the Candidate Will Do ----
1. **Own the end-to-end agent architecture** : agentic planning and execution loops, long-term memory, pers...
Ready to Apply?
Submit your application today and join our talented team at Uber.
Submit ApplicationJob Details
- Location Sunnyvale, CA
- Job Type Full-time
- Category other-general
- Posted Date June 20, 2026
- Application Deadline June 25, 2026