Sr Specialist Software Engineering (ServiceNow Developer)

**Location:** Bengaluru / Hyderabad
**Experience:** 8 + years
**Employment Type:** Full-Time

**Key Responsibilities:**

**Advanced Incident & Problem Resolution**

+ Handle complex incidents escalated from Tier 2 engineers and Tier 1 teams.
+ Perform deep technical troubleshooting involving scripts, workflows, integrations, and data issues.
+ Identify root causes and implement permanent fixes.
+ Participate in Major Incident (P1/P2) troubleshooting calls.
+ Lead Root Cause Analysis (RCA) activities and prepare technical RCA documentation.
+ Develop reusable fixes and automation to prevent recurring incidents.
+ Execute Platform Clone and Upgrade activities.

**Development & Enhancements**

+ Design and implement medium-complexity enhancements on the ServiceNow platform.
+ Develop and modify:
+ Business Rules
+ Script Includes
+ Client Scripts
+ UI Policies
+ UI Actions
+ Flow Designer workflows
...

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