Sr. Software Operations Team Lead

**Job Family** **:**

Software Development & Support (Digital)

**Travel Required** **:**

Up to 10%

**Clearance Required** **:**

Ability to Obtain Top Secret (TS)

**What You Will Do:**

+ Lead day-to-day operations for a mission-critical cybersecurity and GRC platform supporting multiple federal stakeholders, ensuring consistent service delivery and operational stability
+ Manage and track Service Level Agreements (SLAs) and system availability metrics to meet or exceed performance targets for uptime, responsiveness, and incident resolution
+ Oversee operational reporting, including development of performance dashboards, metrics, and executive-level reporting to provide visibility into system health, risks, and compliance posture
+ Coordinate continuous monitoring activities and support ongoing Authorization to Operate (ATO) efforts, including alignment to Risk Management Framework (RMF) requirements
+ Lead POA&...

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