Sr. Manager of Customer Success

Job Description
Oversee 2 senior managers, each with ~15 direct reports.
•     Build and maintain a diverse leadership pipeline, attracting, hiring, and onboarding top talent while cultivating a collaborative, positive workplace.
•     Drive revenue growth, customer expansion, and retention by modeling a proactive “hunter” mindset and identifying new opportunities within the RF components and technical solutions market.
•     Manage teams responsible for Customer Success and Inside Sales.
•     Ensure Inside Sales teams:
•     Answer inbound customer calls.
•     Enter orders into internal systems (Nav System, ERP).
•     Ensure Customer Service teams:
•     Perform Inside Sales tasks.
•     Provide order status updates.
•     Resolve order-related issues.
•     Process online orders into the ERP.
•     Establish and manage performance standards and KPIs (CSAT, NPS, FCR, AHT, revenue, customer growth), using data to identify trends, close gaps, an...

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