Sr Manager, Customer Success

Honeywell

📍 Lincolnshire, Illinois, United States 💼 Full time 🕒 Posted July 02, 2026

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Job Description

The Senior Customer Success Manager is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring consistent delivery of customer value, retention, and growth.
This role manages Customer Success Managers or supervisors and translates Customer Success strategy into day-to-day operational execution. It operates under the direction of a Director or senior leader, ensuring customer engagement models, health management, and renewal readiness are executed with discipline and consistency. 

1. Customer Success Execution
Own customer health, engagement, and value realization outcomes for assigned portfolio
Ensure consistent execution of Customer Success plans, onboarding, adoption, and lifecycle activities
Proactively identify customer risks and lead mitigation actions to support retention and renewal outcomes
Ensure all customers have defined success criteria that are actively tracked<...
            

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Job Details

Location Lincolnshire, Illinois
Job Type Full time
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted Date July 02, 2026
Application Deadline August 11, 2026