Sr Manager, Customer Success

The **Senior Customer Success Manager** is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring consistent delivery of customer value, retention, and growth.

This role manages Customer Success Managers or supervisors and translates Customer Success strategy into day-to-day operational execution. It operates under the direction of a Director or senior leader, ensuring customer engagement models, health management, and renewal readiness are executed with discipline and consistency.

**1. Customer Success Execution**

+ Own customer health, engagement, and value realization outcomes for assigned portfolio
+ Ensure consistent execution of Customer Success plans, onboarding, adoption, and lifecycle activities
+ Proactively identify customer risks and lead mitigation actions to support retention and renewal outcomes
+ Ensure all customers have defined success criteria that are actively tracked
+ Review...

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