Sr. IT Lead, Dynamics

As the Senior Team Lead for Dynamics Support, you will oversee a team dedicated to providing line support for users of Dynamics CE system in the areas of Commercial Business and Retail Services. Your role is pivotal in ensuring efficient resolution of client issues, fostering a collaborative team environment, and contributing to the development and enhancement of Dynamics systems. You will be responsible for mentoring and guiding team members, escalating client issues as necessary, and working closely with users to define requirements and Lead in CE design, development, and testing activities. With your leadership and expertise in Dynamics systems, you will play a key role in driving customer satisfaction, optimizing system performance, and promoting continuous improvement within the support team. 

Responsibilities:

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