Sr. Director, Client Resolution - Lac (Bogotá)

Job Scope and Essential Functions

• Leading a growing and evolving organization consisting of seasoned employees at various stages of their career.
• Modernizing the existing service model and reimagining the Client experience by seeking out leading edge solutions, taking an agile approach to implementing technology enhancements and process improvements.
• Building and fostering a “Client first” culture, driving policies targeted at empowering staff to deliver exceptional experiences with each interaction.
• Forging strong relationships and building trust with Senior Management, Product, Sales, and other CS organizations through active listening, empathy, and a collective desire to deliver extraordinary results.
• Fostering strong and lasting relationships with clients and internal stakeholders at all levels, including senior and executive management.
• Proactively identifying and taking a data‑driven approach to solving complex orga...

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