Sr. Customer Success

Job Title: Sr. Customer Success
This is an exciting opportunity to join a fast-growing SaaS organization delivering innovative ERP and CRM solutions to a global customer base. We are seeking a customer focused professional with strong product knowledge and a passion for delivering exceptional user experiences and long-term customer success.
Location: Mumbai
Job Type: Full-time
Experience Level: 2+ years
Working Days: 5 Days (Rotational Week Off)
About The Role:
You will act as a product subject matter expert, working closely with internal teams and customers to support product adoption, training, and ongoing success. The role involves delivering product demonstrations, conducting user training, managing application support, and resolving customer queries across the product lifecycle. This position requires close collaboration with cross functional teams and business partners to ensure high service standards and customer satisfaction.
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