Job Description
As a Senior Customer Care Representative, you will provide the highest level of professional, efficient customer service for our critical customers. This includes focusing on 'first-time resolution', meaning resolving customer issues or inquiries during their initial contact with us without further follow-up. You will need to demonstrate this level of service while supporting business development and sales growth.
What will you do?
Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
Support the overall strategy for assigned accounts, incorporating business unit-level account goals and objectives.
Participate in and support regular account reviews and business updates with key partners, and proactively communicate critical opportunities or issues internally, including forwarding leads to sales for qualification.
Record all activity within the En...
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Submit your application today and join our talented team at Thermo Fisher Scientific.
Submit ApplicationJob Details
- Location Scoresby, Victoria
- Job Type Full time
- Category Information and Record Clerks
- Posted Date July 25, 2026
- Application Deadline September 03, 2026