Sr. Customer Experience Representative - ICS

**Job Title:**

Sr. Customer Experience Representative - ICS

**Department:**

Customer Service & Contact Center Operations

**Country:**

United States of America

**State/Province:**

Michigan

**City:**

Troy

**Full/Part Time:**

Full time

**Job Summary:**

Under general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for the largest and/or most complex customer base. This position will exemplify a customer-centric spirit to develop and maintain excellent partnerships with customers, maximize business potential, and foster account retention. This position serves as a team lead, provides subject matter expertise as needed, and may serve as a floater for business continuity.

**Job Description:**

**Key Responsibilities:**

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