Sr Cust Exp Specialist

Honeywell
📍 San Luis Potosi, Mexico, Mexico 💼 Full-time 🕒 Posted July 04, 2026

Job Description

In this role, you will impact customer retention and satisfaction by providing expert support, driving process improvements, and ensuring timely and accurate order fulfillment.

+ Serve as the primary contact for complex customer inquiries.
+ Collaborate with Technical Support, Logistics to resolve customer issues efficiently.
+ Analyze errors and implement corrective actions to prevent recurrence and improve customer service processes.
+ Lead or participate in process improvement projects to enhance customer care operations.

**YOU MUST HAVE**

+ 2+ years of customer service experience tacking calls with a proven track record in handling complex customer issues and volume.
+ Strong knowledge of customer support processes.
+ Ability to analyze data and implement corrective actions using methods like Root Cause Analysis (RCA).
+ Knowledge of Excel

**WE VALUE**

+ Bachelor’s Degree in a relevant field.
+ Experience in Data Ana...

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Job Details

  • Location San Luis Potosi, Mexico
  • Job Type Full-time
  • Category other-general
  • Posted Date July 04, 2026
  • Application Deadline July 09, 2026