Sr. Application Support (LOS)

Aditya Birla Group
📍 Thane, Maharashtra, India 💼 Full-time 🕒 Posted June 24, 2026

Job Description

Role Summary:

The LOS Production Support Lead will be responsible for managing end-to-end production support for the Loan Origination System (LOS), ensuring system stability, high availability, and seamless business operations. The role involves leading the support team, driving incident resolution, stakeholder management, and continuous improvement of production processes.

Key Responsibilities:

  • Lead L1/L2 production support for LOS and associated applications 
  • Ensure system availability, stability, and performance as per SLAs 
  • Manage and prioritize incidents, service requests, and problem tickets 
  • Drive major incident management (P1/P2) and ensure timely resolution 
  • Perform and review Root Cause Analysis (RCA) and implement preventive measures 
  • Coordinate with business stakeholders, vendors, and internal tech teams 
  • Own release support, deployment valida...
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    Job Details

    • Location Thane, Maharashtra
    • Job Type Full-time
    • Category Computer Occupations
    • Posted Date June 24, 2026
    • Application Deadline August 03, 2026