Sr. Analyst, o9 Demand Capabilities

The Kraft Heinz Company

📍 Chicago, Illinois, United States 💼 Full time 🕒 Posted July 04, 2026

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Job Description

Description
Primary Responsibilities
Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.
Evaluate how the recommended enhancements are expected to impact KPIs.
Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment.
Develop and deliver change management plans for new o9 feature releases.
Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing.
Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys.
Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.
Lead product demonstrations for end users, stakeholders, and broad...
            

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Job Details

Location Chicago, Illinois
Job Type Full time
Category Business Operations Specialists
Posted Date July 04, 2026
Application Deadline August 13, 2026