Specialist, Executive Technical Support

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• Provide effective day-to-day end-user technical support to Scotiabank’s global senior leadership community of approximately 380 users with all their IT-related requests, including but not limited to Service & Support, Board IT Services, Education & Training, Process Creation & Implementation, Global Communications, Reporting & Remediating, Project Management and AV & Meeting Room Support.

• Manages end-to-end responsibility from identifying root cause analysis to implementing and resolving technical end-user issues with limited supervision, often in urgent scenarios. Connect and support executive AV meeting room technology to ensure a seamless meeting experience for the executive user community.

• In rare occurrences, escalates high priority issues affecting availability, with all Bank and Executive impact Senior Manager, Executive IT Support and liaise with 2nd and 3rd level support when applicable, to find quick and effectiv...

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