Job Description
Main Purpose of the Role:
Act as the primary liaison for all customer inquiries, ensuring timely and effective communication.Build and maintain strong customer relationships while providing support to resolve any challenges they face.Ensure all customer needs and inquiries are addressed promptly and satisfactorily.Track customer feedback and recommend enhancements to products, services, or internal processes.Analyze and summarize issues within the scope of responsibility, continuously seeking ways to improve work efficiency in alignment with company policies and plans.Monitor system and application issues related to the order flow process, coordinating with IT to resolve problems, including those reported via the CR ticketing system.Lead communication and planning for New Product Introduction (NPI) order flows with relevant teams.Prepare and present daily, weekly, and monthly...
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