Specialist Customer Order Management EMEA (m/w/d)

About the Role

The Specialist Customer Order Management (COM) supports EMEA country organizations in delivering customer experience through excellent order management processes, seamless communication, and strong alignment between customer needs and internal Supply Chain & Operations and will as such travel up to 30%. The role can be located in any European country, where Sika operates. 

Responsibilities

• Support countries in assessing and improving end‑to‑end order management processes.
• Ensure efficient order entry, confirmation, backlog management, and delivery coordination.
• Promote best practices that simplify workflows and reduce administrative effort.
• Improve transparency for customers through better communication and structured order updates.
• Actively drive initiatives that improve the customer experience throughout the order‑to‑delivery journey.
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