Specialist, Booking Fulfilment

What You’ll Do

• Handles and resolves manual bookings, booking-related queries and cases based on company’s policies and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customers and merchants
• Liaises with internal departments and external merchants to fulfil booking amendments and refunds
• Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company’s system
• Keeps updated with company procedures and processes
• Shares merchant feedback with relevant departments for further improvements

What You’ll Need

• Preferably Diploma qualification and above'
• Fresh graduates are encouraged to apply
• Proficient in either Chinese Mandarin or English (both verbal and written) or both (for Chinese Mandarin yo...

Ready to Apply?

Submit your application today and join our talented team at Klook.