Spanish Bilingual CSR

The Spanish Bilingual CSR will take inbound and make outbound calls regarding specified requests, common questions and pursue one call resolution for health share members and providers. You will work with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines.

Essential Duties:

• Answer incoming calls from members and providers and follow-up with outbound calls as necessary.
• Resolve general member and provider issues by phone or email.
• Identify and escalate issues as necessary.
• Recognize and document trends or problems that may arise in operations and alert management when needed.
• Provide accurate health sharing information and service to members and providers.
• Obtain and review medical records as necessary.
• Ensure member information and eligibility is accurate and up to date.
• Explain detailed information re...

Ready to Apply?

Submit your application today and join our talented team at SuperStaff.