Spa Front Desk Lead: Guest Experience & Ops

Responsibilities :
– Providing excellent customer service at the front desk.
– Greeting and assisting spa clients in a friendly and professional manner.
– Handling customer inquiries, appointments, and concerns.
– Managing spa appointment schedules efficiently.
– Coordinating reservations and ensuring accurate bookings.
– Handling changes to appointments and cancellations.
– Processing payments for spa services.
– Handling cash, credit card transactions, and issuing receipts.
– Maintaining accurate records of financial transactions.
– Providing information about spa services, pricing, and policies.
– Answering phone calls, emails, and in-person inquiries.
– Communicating effectively with both customers and spa staff.
– Overseeing the check-in and check-out process for spa clients.
– Verifying client information and updating records as needed.
– Addressing and resolving customer issues or complaints.
– Escalating co...

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