Solutions Delivery Analyst (Ex-Wipro with TBA domain exp.)

Solutions Delivery Analyst

Key Expectations

- Execute ongoing operations tasks with high ownership and accountability.
- Identify operational inefficiencies and drive continuous improvement initiatives.
- Ensure accurate and timely resolution of participant and plan administration issues.
- Deliver work in line with client SLAs and quality standards.
- Actively collaborate with Cross functional and cross shore teams to meet client requirements.
- Contribute effectively to daily huddles, status meetings, and stakeholder discussions.

Required Skills

- Strong understanding of client plan provisions, processing guidelines, and SLA metrics.
- Ability to perform complex benefit processes and calculations requiring analysis and interpretation.
- Strong analytical and problem-solving skills for researching and resolving complex benefits issues.
- Proficiency in MS Office applications (Excel, Word, PowerPoint).
- Good written and ve...

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