Solutions Consultant

Job Description

Solutions Consultant

At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.

We’re leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. As a Solutions Consultant, you’ll be at the forefront of transforming how leading brands leverage Zendesk’s AI-powered platform. Working closely with Sales, Product, Engineering, and Customer Success, you’ll architect strategies that drive operational excellence, empower customer growth, and set new standards for service in a rapidly evolving landscape.

What You’ll Be Doing:

• Lead Technical & Business Discovery:

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