Solution Designer

Job Description
Insight Global is seeking a Senior Solution Designer to support the ongoing operations and enhancement of a large-scale enterprise contact centre environment within a leading financial institution in downtown Toronto.
This role is focused on day-to-day support, optimization, and continuous improvement of existing contact centre platforms rather than project-based transformation work. The successful candidate will act as a senior technical advisor ensuring the stability, scalability, and evolution of critical customer-facing systems.

Responsibilities include:
Provide ongoing solution design support across the contact centre ecosystem, ensuring systems remain stable, scalable, and aligned to business needs
Act as the primary point of contact for design-related questions, enhancements, and issue resolution across contact centre technologies
Partner with operations, support teams, and business stakeholders to troubleshoot issues and improve system pe...

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