Solution Architect – Customer Care

Smith+Nephew

📍 kharadi, maharashtra, India 💼 Full-time 🕒 Posted June 06, 2026

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Job Description

Title: Solution Architect – Customer Care   
Location:  Kharadi, Pune, India
  
Life Unlimited.  At Smith+Nephew, we design and manufacture technology that takes the limits off living.  
We are seeking a highly skilled Solution Architect – Customer Care  to lead the design and implementation of scalable, integrated solutions that enhance customer service and order management across global contact centers. This role demands deep expertise in SAP CPI , Salesforce CRM , EDI , ESKER , and API-based integrations , with a strong emphasis on improving customer experience through seamless system connectivity and process automation. 
What will you be doing?   
Strategic Business Partnership:  Act as the primary liaison between Contact Center, Customer Care, and IT to align technology roadmaps with business goals. 
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Job Details

Location kharadi, maharashtra

Job Type Full-time

Category Other-General

Posted Date June 06, 2026

Application Deadline July 16, 2026