Software Support Engineer (German-speaking)

Software Support Engineer (German-speaking)

The Software Support Engineer is a subject matter expert on all Open iT products. This role troubleshoots and discovers solutions individually or as a team to Open iT product installations and configurations to ensure outstanding customer experience. The ideal candidate combines technical expertise with practical problem‑solving skills and a proactive approach, as well as consistently making sound decisions in dynamic situations.

Key Duties and Responsibilities

• Act as primary point of contact for customers and clients by responding to queries through communication channels or ticketing systems.
• Troubleshoot and help resolve technical issues related to Open iT product installation and configuration in an efficient and timely manner.
• Educate users and guide them on basic technical fixes and best practices.
• Collaborate with internal teams to identify root causes of tec...

Ready to Apply?

Submit your application today and join our talented team at Open iT, Inc..