Software Engr II

+ Handle internal and external customer related issues and concerns
+ Point of escalation for Level I, 2 & 3 Specialists
+ Record all customer interactions into a NEX Database
+ Conduct Technical Support data analytics applicable to Customer Interactions and Product Data
+ Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
+ Develop FAQs, Technical Tips on Hardware and Software applications
+ Assist in the development of internal documentation
+ Read and comprehend technical documents, quick start guides, and configuration documentation
+ Liaising with Product management and senior engineering specialists for problem resolution
+ Work with Senior Support Engineers on new product testing and documentation
+ Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings
+ Manage and maintain the Training and Knowledge Retention Plan for Technical Support
+ Conduct the trainings ...

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