Software Delivery Analyst (AI-Enabled Transformation)

Role Summary

Software Delivery Analyst in Sun Life's Employee Experience Technology (EET) organization, responsible for driving AI‑powered and automation‑first software delivery on a global scale.

Core Competencies

• Communication & Stakeholder Management – Strong written and verbal communication bridging technical and business stakeholders.
• Customer‑Focused Mindset – Strong service orientation and expectation management.
• Project & Process Management – Experience delivering medium‑to‑large‑scale technology initiatives, prioritizing workload and managing multiple concurrent projects with complex dependencies.
• Technical & AI/Automation Expertise – Technical background, experience with AI‑assisted tools, ability to evaluate and recommend AI/automation solutions, translate business process requirements into viable use cases, understand ML concepts.
• Collaboration & Personal Attributes

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