Social Media Customer Relationship Representative

FULLY-REMOTE, SOCIAL MEDIA AND CUSTOMER SERVICE BASED ROLE!!
Description
Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other official company social platforms.
Major Job Duties and Responsibilities

+ Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store

+ Create and manage cases for customers needing more complex assistance.

+ Manage existing case load, complete follow-up tasks and achieve operational metrics.

+ Adhere to standard work processes and contribute to efficiencies and improvements when possible.

+ Proactively identify sales leads and educate in-market customers on product functionality and services.

+ Effectively and accurately document customer interaction

+ Provide proactive support to cons...

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