SOC Operator

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Respond appropriately to varying and fast changing priorities
• Demonstrates a high level of integrity whilst dealing with sensitive and confidential situations
• Answer all calls promptly with a high level of customer service giving assistance to internal and external customers, including liaising with third parties and contractors as required
• Manage mobile alarm callouts and provide solutions in a timely manner
• Prioritise alarms, especially life-threatening ones like Lone Worker or Fire Alarms, with absolute focus
• Monitor CCTV and respond to all customer requests relating to their alarm system, escalating issues accordingly

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role...