SME Support

Job Responsibilities

• Maintain a positive and professional working relationship with internal and external clients.
• Respond to customer service requests in a timely manner.
• Respond to emergency calls.
• Assist the Operation Lead in the daily management of DC Operations and periodic preventive maintenance.
• Ensure 100% uptime of the DC critical M&E systems.
• Plan and coordinate the Master Maintenance plan for electrical and mechanical systems.
• Work with the Site Lead to inform affected clients and to implement changes requested by clients.
• Work with all DC vendors, contractors, and OEM equipment vendors on scheduled maintenance to ensure timely execution.
• Ensure all subcontractors are inducted and permitted to work within the Critical Environment domain.
• Review contractor method statements, risk assessments, and MSDS to ensure compliance with health & safety and operating procedures.

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