Small Business Center Training Specialist

Position Summary
The Small Business Center Training Specialist is responsible for the training, development, and onboarding of employees within the center, ensuring team members are equipped with the knowledge, skills, and tools needed to succeed in their roles. This position delivers process, customer service, workflow, and technology training through customized learning programs, instructor-led sessions, and virtual training platforms.
The Small Business Center Training Specialist partners closely with leadership, carriers, vendors, recruiting, and key stakeholders to coordinate training schedules, support system enhancements, and drive continuous improvement. This role plays a critical part in maintaining training effectiveness, supporting operational excellence, and ensuring a seamless onboarding and development experience for center colleagues.
                    
Primary Responsibilities

+ Facilitate engaging and effective training sessions alig...

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