Job Description
Enhance visitor satisfaction as the Guest Services Manager at SkiBig3, delivering unparalleled experiences throughout the winter season in Banff, Alberta. This full-time role is vital in managing guest interactions and retail services.
As a Guest Services Manager, you will coordinate the Reservations and Adventure Hub teams to provide a seamless pathway for guests. Your expertise will guide the development of effective training programs, enhance customer service, and oversee operational procedures. This managerial position requires collaboration with various departments to create unforgettable ski adventures.
Key Responsibilities: • Ensure effective communication across Reservations and guest services • Develop retail strategies to maximize sales • Train and mentor front-line Guest Services staff • Oversee guest service operations including retail and rentals • Manage departmental budgets and scheduling needs
Requirements: • 3+ years in a supervisory role, id...
As a Guest Services Manager, you will coordinate the Reservations and Adventure Hub teams to provide a seamless pathway for guests. Your expertise will guide the development of effective training programs, enhance customer service, and oversee operational procedures. This managerial position requires collaboration with various departments to create unforgettable ski adventures.
Key Responsibilities: • Ensure effective communication across Reservations and guest services • Develop retail strategies to maximize sales • Train and mentor front-line Guest Services staff • Oversee guest service operations including retail and rentals • Manage departmental budgets and scheduling needs
Requirements: • 3+ years in a supervisory role, id...
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Submit your application today and join our talented team at SkiBig3.
Submit ApplicationJob Details
- Location banff, ab
- Job Type Full-time
- Category IT & Technology
- Posted Date June 09, 2026
- Application Deadline July 19, 2026