SIP,Network & Genesys Dialer support specialist

We‘re looking for a highly skilled professional to join our team and support mission-critical telephony and contact center operations

Role: SIP, Network & Genesys Dialer Support Specialist

Experience: 8–10+ Years

Location: Bangalore

Notice period - Immediate to 15 days only

Key Responsibilities

✅ Advanced SIP protocol analysis and troubleshooting

✅ Administration and optimization of Genesys Cloud CX / Genesys Engage Outbound Dialer

✅ Management and troubleshooting of Session Border Controllers (SBCs)

✅ MPLS, QoS, SIP/RTP transport, and network diagnostics

✅ Firewall, NAT, and ACL configuration for SIP communications

✅ Campaign management, pacing optimization, DNC compliance, CPA/AMD troubleshooting

✅ Root Cause Analysis using packet capture tools such as Wireshark

Required Technical Expertise

SIP, RTP, VoIP signaling, and troubleshooting

Genesys Cloud CX o...

Ready to Apply?

Submit your application today and join our talented team at KGiSL.