Shop Manager

Profile

Shop Manager

SEPHORA SAUDI ARABIA, JEDDAH (KSA

POSITION PURPOSE:

As Shop Manager, you will be responsible for the customer journey, services and operational service management within the store

Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store teas to reach and exceed their service targets.

Build, develop and implement store service plans to maximise sales and KPIs performance

KEY RESPONSIBILITIES:

Client Experience

•Embody Sephora Attitude and set an example in front of the team.

•Provide support to the team in difficult situations ensuring client’s satisfaction.

•Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.

•Take over floor leadership segments and ensure ...