Shift Engineer, Facility Management

JOB DESCRIPTION

Customer Service

• Maintain a positive and professional working relationship with internal and external clients
• Respond to customer service requests in a timely manner
• Respond to emergency calls (during shift work)

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates based on escalation plan laid.
• Conduct daily routine checklist to ensure no environmental abnormalities and all critic...

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