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Services Manager

Clancy
📍 Huntingdon, England, United Kingdom 💼 Full-time 🕒 Posted June 03, 2026
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Job Description

The Role

As a member of the IMA Senior Management Team, you will lead the Operational Management Centre, ensuring the delivery of a safe, efficient and customer focused service. You will oversee appointment management, scheduling, non-household customer contact, outbound communications, and workforce planning, ensuring strong operational performance and positive customer outcomes.


Here are some of the activities you will be involved with…

  • Lead the Operational Management Centre, ensuring safe, efficient and effective day to day operations.

  • Oversee appointment scheduling and workforce planning across IMA, ensuring delivery aligns with customer needs, service targets and business priorities.

  • Manage resources and budgets effectively to deliver strong operational performance and value for money.

  • Drive delivery of key customer service and business performance measures.

  • Lead continuous improvement ...

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    Job Details

    • Location Huntingdon, England
    • Job Type Full-time
    • Category Operations Specialties Managers
    • Posted Date June 03, 2026
    • Application Deadline July 13, 2026