Servicenow Service Management Office

Senior ITSM Project Manager – ServiceNow / SMO Processes

No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.

Role Purpose

The primary goal of this role is to deliver, standardize, and continuously improve key Service Management Office (SMO) processes using the ServiceNow platform .

The role owns the end-to-end delivery of ITSM and service lifecycle processes such as Incident, Change, Problem, Request, Knowledge, SLAs, CMDB, Asset, and Service Modeling (Business, Application, and Technical Services), ensuring they are fit-for-purpose, technically robust, and fully aligned with operational needs .

This is a hands-on senior delivery role requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.

Key Outcomes & Accountabilities

SMO / ITSM Process Delivery (Primary ...

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