ServiceNow Lead Integrations Engineer

Job Description

Role SummaryThe Lead Integrations Engineer owns design, build, reliability, and lifecycle management of integrations on client's Service Management Shared Platform (ServiceNow).Key Responsibilities- Integration Engineering & Delivery- Platform Reliability, Observability & Support- Security, Compliance & Governance- Stakeholder Management & Ways of Working- Continuous ImprovementQualificationsImpact if not fulfilled: ServiceNow integrations supporting global ITSM/ITOM and CMDB/Discovery will face reliability and support gaps, increasing incidents, MTTR, and upgrade-related risks. Remaining staff would carry unsustainable load, risking SLA breaches and platform instability.Rationale for Low-Cost Region Sourcing: Access to mature ServiceNow integration talent at a lower blended rate, enabling follow-the-sun support and leveraging established offshore teams.Additional Comments: Straight backfill aligned to WD WD; prompt replacement protects ongoing relea...

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