ServiceNow CSM Technical Lead

Tephra

📍 Cary, North Carolina, United States 💼 Full-time 🕒 Posted July 15, 2026

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Job Description

Description:
 ServiceNow Customer Service Management (CSM) Technical Lead Technical Lead will need to have experience leading teams in an Agile approach, leading solution design sessions, and ensuring quality of delivery of the ServiceNow solution.Responsibilities:Work with the customer product owners to understand detailed requirements and design scalable solution for implementation, test automation and delivery to end customer 
Contribute to the design and implementation of new products and features while also enhancing the existing product suite 
Integration: Integrating ServiceNow CSM with other systems and applications, such as CRM (Customer Relationship Management) systems, ERP (Enterprise Resource Planning) systems, and third-party service providers, to streamline data exchange and automate processes. Experience with working with Out-of-the-Box Spokes and Flow Templates 
Workflow Automation: Developing and implementing workflows, business...
            

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Job Details

Location Cary, North Carolina
Job Type Full-time
Category Computer Occupations
Posted Date July 15, 2026
Application Deadline August 24, 2026