ServiceNow Admin

Title: ServiceNow Admin

Key Responsibilities Administer and configure the ServiceNow platform according to business requirements and best practices. Perform platform upgrades, patches, and enhancements in collaboration with IT teams. Create and manage user accounts, roles, and groups to ensure proper access controls and permissions. Configure and maintain ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalog. Develop and maintain ServiceNow workflows, business rules, UI policies, and other customization as needed. Monitor system performance, troubleshoot issues, and optimize platform performance. Collaborate with stakeholders to gather requirements and implement new features and functionality. Provide technical support and assistance to end users, including troubleshooting and issue resolution. Create and maintain documentation, including system architecture diagrams, configur...

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