Servicedesk Agent (Trilingual)

Job Title: Servicedesk Agent (Trilingual)


Requirements:

Proficient in Windows OS, Microsoft 365, Active Directory, remote support tools.
Strong communicator with a passion for problem-solving and improving IT service delivery.
Committed to maintaining SLAs and fostering positive user experiences.
Service desk Support L1
English
Portuguese
Spanish


Responsibilities:

Open to a 24 by 7 service coverage.
Troubleshoot and resolve technical issues (hardware, software, network, etc.).
Escalate complex issues to higher-level support teams when necessary.
Monitor and track incidents to ensure timely resolution within SLAs (Service Level Agreements).
Provide first-line support via phone, e-mail, chat.
Assist users with password resets, account unlocks, and access management.
Process standard service requests (e.g., software installations, access permissions, equipment setup).
Take proactive measures to add...

Ready to Apply?

Submit your application today and join our talented team at Softtek.

Submit Application