Service Transition Manager

Robert Bird Group

📍 Mandaluyong, Metro Manila, Philippines 💼 Full time 🕒 Posted June 05, 2026

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Job Description

Key Responsibilities
Establish the following, but not limited to, for new services:
- Service Definition
- Support Models
- Defined SLAs & OLAs
- Governance Models which align with the project & support divisions
- Operational Support cost model & budgets for the new service
Participate in Client stakeholder meetings and calls, work closely with Operations and Support Teams and will be the main Point of Contact leading the transition and implementation initiatives, working hand in hand with leadership team to develop strategic proposals and business cases for new/expanded offerings
Implement service standards & operational policies for business excellence
Help stabilize operations post-go-live
Support tuning up, formalizing and documenting the program of Business Integration
Liaise between business owners, project managers, design & development teams, operations teams, and partners/suppliers communicating be...
            

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Job Details

Location Mandaluyong, Metro Manila
Job Type Full time
Category Operations Specialties Managers
Posted Date June 05, 2026
Application Deadline July 15, 2026