Service Tracking Executive at d.light

Confidential

📍 Kenya, Kenya, Kenya 💼 Full-Time 🕒 Posted June 30, 2026

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Job Description

Job Description
d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy.

Service Tracking Executive

The incumbent will be responsible for receiving, troubleshooting, analyzing and re-assigning tickets to regional service teams for action ensuring a seamless link between call center teams, digital channels, technicians and customers, to reducing repair TAT’s and enhancing customer experience.
Requirements
Offer 2nd level support to & be the key contact point for aftersales escalations from call center, and digital platforms offering accurate and timely communication to all parties.

Receive escalations from call cen...
            

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Job Details

Location Kenya, Kenya
Job Type Full-Time
Category Information and Record Clerks
Posted Date June 30, 2026
Application Deadline August 09, 2026