Service Technician III

Overview:
**$22.63 / hour**

**Six Flags Entertainment** is seeking a **Service Technician III** at **Knott's Berry Farm** in **Buena Park, CA** . The Service Technician III, under minimal direction, provides end user software, hardware, and network support and assistance. diagnoses, and resolves routine to somewhat complex hardware, software, and network related issues. Responds to helpdesk calls and tickets in a timely manner and documents.

Responsibilities:

+ Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
+ Triage Level II and Level III trouble tickets
+ Resolve Network switch and connectivity issues
+ Collaborate with development staff to recreate problems in the test environment
+ Verify issue resolution on the customer’s behalf
+ Verify with the customer that the issue has been resolved and update the ticketing system
+ Interface with infrastructure, database,...

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