Service Technician II (2nd Shift)

Purpose
The medical device Service Technician evaluates, troubleshoots to component level, completes, and documents repairs of analog and digital camera controllers, camera heads, light sources, optical couplers, and other products as directed. Completes required repairs by aligning or upgrading software, burning-in, and testing (Final Check Out) of Returned Goods. Repairs and documentation must be in compliance with regulatory requirements. Primary objective is to complete repairs in a timely manner to reduce turnaround time and improve customer satisfaction.
 

Duties and Responsibilities:
• Analyze Returned Good customer feedback/complaint and compare symptom to alleged product failure
• Perform troubleshooting to component level as necessary to determine failure
• Provide failure analysis information to Engineering to support root cause investigation as necessary
• Provide estimates of repair cost for customer quote as necessary
• R...

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