Service Support Senior Coordinator

Key responsibilities

• Coordinate daily service schedules and assignments for Power and Thermal field engineers, including planned preventive, dispatch, and corrective works on customer site.
• Support Asia Service Administration (Manila) by preparing and submitting service transaction requests, follow-up on processing status, and ensuring timely data updates in ERP/CRM.
• Execute accurate and timely entry of service orders, work completion records, time sheets, and related transaction documents in the company systems.
• Verify and prepare service paperwork for invoicing (e.g., work confirmation, time logs, service codes) and escalate discrepancies to Finance / Service Admin Lead (note: quotation preparation is not in scope).
• Act as the first point of contact for internal stakeholders (Sales, FSEs, Operations) for routine service admin queries; escalate complex issues to the Lead.
• Monitor invoice team's regular invoices p...

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