Service Support Manager

A global equipment manufacturer is seeking a Service Account Manager to support customers after equipment installation and help manage ongoing service, aftermarket, and technical support needs.

This role is ideal for someone with experience in customer service, account management, service coordination, aftermarket support, inside sales, or technical customer care within a manufacturing, machinery, automation, packaging, or capital equipment environment.

Responsibilitie

• sServe as a main point of contact for customers regarding service, support, parts, upgrades, and aftermarket needs
• .Manage customer communication after equipment installation to ensure service requests and follow-ups are handled in a timely manner
• .Coordinate with internal field service, parts, engineering, sales, and operations teams to resolve customer issues
• .Prepare, send, and follow up on service quotes, parts ...

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